Jamika T
9/11/2023Truck Load & Unload Excellent service. They were late, but stayed in communication with me on arrival time. Immediately got to work upon arrival and did a quick, efficient job packing up the house and unloading into a storage unit in extremely hot conditions.
Robert S
My experience with RSM Moving & Labor was far from
perfect, but not terrible. They did fulfil their promise, but they raised the
price, on something that wasn’t mentioned before the move.
I was going to move myself. I had help lined up where I
was moving to, but needed loading help. I found this company on.
They had only been hired 2 times, but I gave them a call. I actually had to
reserve them before gave me the contact number.
The fact of driving a 20ft UHaul with my truck behind it
on a trailer was daunting to me. Especially since about 15 miles of the
interstate was under construction, and had concrete barriers on both sides,
about 2 feet from the lines on the normal interstate.
I mentioned that to Robert when I was talking to him and
he said that they would drive the UHaul to my location and unload it for me for
additional charges. We discussed the charges and I agreed to them. He threw in
extra charges that we hadn’t discussed. It was about $130 more, so not really a
big deal.
When I went to get the UHaul, they of course wanted to
know any additional drivers. Robert used his wife and she was added to the
contract. One of the movers went with us along with Robert and his wife to pick
it up. It was supposed to be a local pick up in Lake Charles, but they changed
it at the last minute to Opelousas, LA. That was about an 80 mile drive, one way. Part
of the extra charge was $30 to go pick up the truck. The other $100 was for
additional fuel after I paid to have it filled up on the way back to Lake
Charles. It was $50 even and he said that it only was at half full. I don’t
know if he actually filled it up or not, but what could I say? I know that the
trucks don’t get the best gas mileage, but it was a 264 mile trip. They left
the truck for me to return and towed a vehicle on the trailer that I had
reserved for them to get back to Lake Charles.
The time that they would arrive kept getting pushed back.
Robert never called me to advise me of this. I can say though, that he always
answered his phone. I never called him that he didn’t answer and update me on
the progress. The point being, he should have called me. I shouldn’t have had
to call him.
His wife didn’t hesitate to call me the next day about
every hour starting about 8:00am, to tell me to go online and pay the rest of
the bill.
I guess that they wanted me to pay the rest of the bill
before I returned the UHaul. When I returned the UHaul, the office was closed.
I had to put the keys and paperwork in a drop box. The next morning, I had a
charge on my credit card for $101.39 for extra mileage on the truck.
I don’t know what they could have done with the truck.
Robert asked me if I had bought a lock for the door. I hadn’t. He suggested
that I go get one and keep the keys myself. That act made me feel good about
him and gave me confidence that I had made a good decision in hiring his
company. Since I had the keys to the door of the truck, I can’t imagine how it
got the extra mileage on it. He did say when I called him that he was helping
someone that morning (like he was helping me), so the only thing that I can imagine
is that he rented a UHaul trailer and used the truck to pull it.
When they did arrive, the lock was still on the door.
Everything arrived safely with the exception of my Duncan Fife dining room
table. It was busted to pieces, literally. I called Robert and told him about
it. He stated to me that he had told me that it wouldn’t hold much weight. I
don’t recall that, but even if he did, I would think that he wouldn’t have put
that much weight on it. Also, his wife wasn’t driving when they arrived; she
wasn’t even in the truck. The other person that went with us that wouldn’t give
his ID as a driver was.
Overall, they did what they said, but it was questionable
at different times.
They also never refunded the extra money that I was
charged on the UHaul for mileage.
Robert has a chance to be a great company. He just needs
to handle things better.